Office Policies

Hours of Operation

All office locations are open Monday – Friday from 8 a.m. – 5 p.m. CST.

Offices are closed in observance for the following holidays New Years Day, Mardi Gras Day (Mobile offices), Memorial Day (Baldwin County offices), Fourth of July, Labor Day, Thanksgiving Day and Christmas.


Prescriptions

We ePrescribe most our of prescriptions directly to the pharmacist of your choice. If you would prefer a hand written prescription please be sure to inform the physician or nurse of this request.

Prescriptions and refills of existing prescriptions will be issued during normal office hours (Mon-Fri, 8 a.m. – 5 p.m.), because it is difficult to prescribe drugs or authorize refills after office hours, we ask that you have your pharmacist call our office during these weekday business hours as well.


Financial and Billing

We have made every effort to ensure our fees reflect the usual and customary fees for our area. As with any professional service, our physicians appreciate prompt payment for their services.

We sincerely want to provide quality medical care at a reasonable cost and will openly discuss our fees and billing policies with you. We urge you to discuss any personal financial problems with us so payment arrangements, acceptable to both parties, may be arranged.

We participate in most insurance and HMO plans available in the area. Should you have any questions about whether we participate in your plan, a member of our office staff will be happy to assist you. 

As a service to our patients with insurance, we will file all claims on behalf of the patient. Health insurance is designed to help you meet the cost of medical services. In most cases, it is not designed to pay total fees. Each insurance policy and healthcare provider offers its own terms.

Please be familiar with your coverage when discussing any claim with us. If you are unsure of your policy coverage, we recommend you call the 1-800 number listed on the back of your insurance card or visit your insurance company’s website.

We cannot hold another party responsible for payment of services that your receive. This applies to insurance companies, as well as to other parties, who you believe may be responsible for payment of your bills. We ask you to be responsible for full payment if you are not covered by insurance plans for which we are providers.

Pay your Bill Online



Language Assistance Information

Discrimination is Against the Law

Cardiology Associates complies with applicable Federal civic rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.  Cardiology Associates does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Cardiology Associates provides free aids and services to people with disabilities to communicate effectively with us, such as:

-Qualified sign language interpreters

-Written information in other formats (large print, accessible electronic format)

Cardiology Associates provides free language services to people whose primary language is not English, such as:

-Qualified interpreters

-Information written in other languages

If you need these services or believe that Cardiology Associates has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:  

Ryan Beale

3715 Dauphin Street, Suite 4400

Mobile, AL 36608

(251) 607-9797 (T)

(251) 461-4120 (F)

You can file a grievance in person, by mail or fax. If you need help filing a grievance, Ryan Beale is available to you.

You can also file a civel right complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at  http://www.hhs.gov/ocr/office/file/index.html

PHYSICIAN SPOTLIGHT
Thomas C. Riddell, MD
 

Interventional Cardiology/Chronic Total Occlusion